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older | 1 | .... | 873 | 874 | (Page 875)

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    THANK YOU all lovely people for raising this issue, and to the Google search engine for indexing this page!  I've been wrestling with this problem and have stumbled across a solution in this thread that SEEMS to be working (I'm not counting my chickens... it's still writing the disk image now!).  It would give me this error once it'd 'imported' the H.264 Bluray file I exported from Premiere, but doing Stan's solution of "Run in compatibility mode" and setting it to Windows 7, and running as Admin, and it is now actually writing the disk image.


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    In the spirit of helping others with this problem, I'm entering some of the key words from the error message (apologies if they've already been posted, but I'm guessing it might help with people searching for it online):

     

    ves code 3 error device error file can not open authorscriptHDMVsessions

     

     

    And here's a screenshot of the error I was getting:

    ves code 3 error device error file can not open authorscriptHDMVsessions.jpg


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    I just wanted to report success after I found the Encore executable and set to Win 7 compat. mode and Admin user!

     

    I just started having this same problem (Code 3 .ves on Blu-ray ISO build) yesterday. Glad I finally checked this forum. I'm using the latest versions of all the programs on Win 10. And Premiere exports to h264 Bluray preset. I could not build ISO nor burn directly to disk from Encore. I was able to build a DVD folder from a Blu-ray project.


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    I just wanted to report success after I found the Encore executable and set to Win 7 compat. mode and Admin user!

     

    I just started having this same problem (Code 3 .ves on Blu-ray ISO build) yesterday. Glad I finally checked this forum. I'm using the latest versions of all the programs on Win 10. And Premiere exports to h264 Bluray preset. I could not build ISO nor burn directly to disk from Encore. I was able to build a DVD folder from a Blu-ray project.


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    Hi,

     

    Issue also occurs on Mac OS Mojave 10.14.2. Not Windows exclusively related.

    BD


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    Thanks for the reminder that this error also affects Macs. I could not remember, but this thread had several users reporting:

     

    Re: Encore error code 3 vas file

     

    Obviously, the win7 compatibility does not apply. Is there any parallel? Do we know whether it affects different Mac OS?


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    I'm trying to burn a project to a disc that has one HD video (1080p) and three SD video bonus features (480i). Everything works when I preview it in Encore, it exports into a Blu-ray folder structure without any problems, and the BDMV structure plays back perfectly when opened in VLC. When I burn to a disc, though, that's when the problem starts.

     

    The HD video works for about five chapters (a little under ten minutes), but then it starts getting weird. When I skip to the next chapter, it'll freeze for several seconds, load the next chapter, rush through the first 30 seconds (roughly) of video and freeze again while it waits for the audio to catch up. If I let it play from there, I've also run into problems with the video looping back on itself and other playback weirdness. I've not been able to extensively test different players, but it fails in the same places in both my first generation Xbox One and my roommate's Xbox One X. Other discs I've burned work fine in both of those players.

     

    Then the SD video is a whole other issue. One of the three videos works fine and plays all the way through from start to finish, but the other two freeze partway through with no way to get past that point.

     

    There's another thread here that I found that sounds somewhat similar to my issue where they marked the correct answer as the data rate being too high, but that seems unlikely in my case because the data rate on all of my videos is relatively low (I've successfully burned other Blu-ray discs with higher data rates than this). The HD video is H.264 encoded with a max bitrate of 23.0 Mbps, and the SD videos are MPEG-2 encoded with max bitrates of 8 Mbps and overall bitrates right around 5 Mbps. All the audio in the project is Dolby Digital ac3, so there should be more than enough headroom for video and audio.

     

    I'm completely at a loss. I've wasted multiple BD-R Dual Layer discs to this (which, at around $2.50 a pop, make pretty expensive coasters) and I don't know what else to try. Like I said, I've been able to successfully build and burn other projects. The only difference between this and the other projects I've made in the past is that all the video on previous projects was MPEG-2 encoded, but on this I have a mix of H.264 and MPEG-2. I suppose I could try re-encoding the HD video in premiere, but in theory H.264 should work (and should even by preferable to MPEG-2), and that doesn't explain why the SD videos are completely freezing up.

     

    Any help would be greatly appreciated.


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    Yes, it should work.

     

    Dual layer can pose additional problems.

     

    Datarate can be just that, but I agree it does not appear to be a setting issue. Some files can have datarate spikes that cause problems.

     

    Before doing a lot more, I'd build to an iso and see if that makes any difference. Once upon a time, an expert explained why a folder is not the same as an iso. How are you burning?

     

    Xbox are not standard, so I would also test on a set top player.

     

    I use PowerDVD for software testing. I can't get VLC to play menus correctly. How are you doing that?


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    I’m using Toast Burn on Mac to burn the Blu-ray folder to a disc. I’ll try exporting as an iso and see if that makes any difference.

     

    Also, I’ve never had any problem getting menus to work in VLC. I just use the open disc command (command-D on Mac) to access the BDMV file and it opens and plays just fine. The only thing VLC can’t do is test pop up menus, but for basic playback testing before burning, it works fine.


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    Thanks for the info.

     

    When I access a folder, VLC just plays the video timeline. If I open an iso, the menu works. Have not tested popup.


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    Hey, what do you know! Exporting the Blu-ray image and burning the iso to a disk worked perfectly! Weird that the folder structure worked on the other discs I've burned, but hey, I'm happy as long as this continues to work.


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    Excellent!


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  • 01/11/19--11:26: Re: Encore
  • I think you are referring to files added to the disk as ROM content. You cannot access these when playing the disk. They are accessed on a computer.

     

    To play photos as part of the disk, they must be authored onto the disk as an Encore slideshow, or by making them into a video prior to bringing them into Encore.


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    when in build there is an option to add files (photos) but how to access from the menu?


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    I'm trying to build a project in Encore with a couple of DTS-HD audio tracks (.dtshd), one of them is stereo and one is 5.1 surround. Each time the build fails with the error "Could not use file Stereo Audio.dtshd. This file is not legal for Blu-ray." When I delete the stereo track, the project builds, even with the DTS-HD 5.1 track. The only real difference between the two is that the stereo audio has a bit depth of 24 bits while the 5.1 track is only 16. Does Encore simply not recognize 24 bit DTS-HD audio, or is there something else I need to do to make it work?


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    Let see if Neil Wilkes drops in.

     

    See this thread where he indicates either 16 or 24 is okay.

     

    Re: Blu-Ray - Playback Freezes - Bitrate Question - Replication


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    Yeah, based on what he's saying there, there's no reason why this shouldn't be Blu-ray legal. Here are the MediaInfo breakdowns on the two tracks if that helps diagnose it.

     

    This is the one I'm having problems with:

    Screen Shot 2019-01-14 at 5.15.32 PM.png

    Meanwhile, this one works just fine:

    Screen Shot 2019-01-14 at 5.15.56 PM.png

     

    Other than the fact that one is stereo and the other is surround, the only appreciable difference between the two is the bit depth, but according to the post you linked above, that shouldn't matter.


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