I also have this same issue. I also have Creative Cloud and have downloaded the Premier Pro CS6 family which gives me access to Encore CS6. I have an iMac. OS 10.7.5, Lion. I have followed the instrucrtions shown above to download templates and library content. The first download added library content for meues and nothing else. The second download created a .7z file. This is a 1.8 GB document file. I placed the file per the instructions into the Encore CS6 Application. This did not add any other templates to the library. Does anyone have any suggestions to solve this issue?
Thanks