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black video thumbnail

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The play movie is not shown a preview thumbnail i have tried the set poster frame option no luck!

 

http://s17.postimg.org/i98rgdxe3/screen1.jpg

 

I editted the menu in photo to add the picture (used to be DVD Extras) on the bottom frame because nothing going in there just a small pciture of use. Any ideas whats stopping the top one and the milddle one adding thmbnails? i have tried removing the link and linking it again.... and still no luck.

 

The Sybmanu Chatpers work well and they have thumbnail preview. It just stays plain black.


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