Just wanted to give everyone an update on this and hopefully provide resolution for anyone else that experiences the issue. Long story short, I exported audio and video from Premiere using MPEG2 Blu-Ray and PCM audio instead of using h.264 and everything works great. Does MPEG2 provide as good of a result as H.264 for a given bit rate or capacity? No. Would my client be able to tell the difference? No. Would my client rather have SOMETHING to watch instead of nothing? Absolutely.
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