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How do I burn a DVD for Replication?

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I can't seem to find out how to set Encore CS6 in a "Burn at once" mode. My replication company says the DVD I had sent them had packets and can't be replicated. The DVD can be duplicated just is fine. I also tried outputting as DDP, but they said there were missing files. How many files are there supposed to be in a DDP output? My output to DDP produced a CONTROL.DAT, DDPID, and MAIN.DAT file. The duplicating company said I needed to provide DDPID, DDPMS, IMAGE.DAT, PQDESCR, and CONTROL.DAT files.  Talking with Adobe for two hours  produced no answers or results.


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