Hi walhalmer,
Mostly, this kinds of error can be caused by two factors:
1.Runtime components of Visual C++ Libraries are missing.
2.Software problem.
If the issue is caused by #1, you can reinstall the Runtime components of Visual C++ Libraries to resolve the problem.
Microsoft Visual C++ 2010 Redistributable Package (x64)
http://www.microsoft.com/en-us/download/details.aspx?id=14632
If the issue still persists after installing above package, the issue should be a software problem.
Uninstall Encore and reinstall and check.